What Does it Provide?
Customer Complaints Management Module is prepared to record all kinds of customer complaints and to follow up effectively. This Module meets the requirements of ISO 10002 Standard.
* you can learn objective thoughts of customers' thoughts about your company.
* You can instantly reach to your customers' opinions and requests regarding your company, and you can analyze and evaluate these items easily.
* You can protect your reputation without being reflecting on the social media channels by solving the problems of Unhappy Customers.
* It will facilitate receiving SMS and E-Mail Permissions.
* You will be able to establish a closer relationship with customers through the perception of being a more reliable channel from social media.
* You will be able to notify the relevant people.
* You will know your clientele better.
* You can access your customers' requests faster.
* You can manage all your customers from a single panel.
* You will be able to follow, analyze and report.
* You will be able to evaluate the complaints.
* You can classify the complaints.
* Research and application Solutions for Complaints
* You can inform your customers by SMS and E-mail.
* Closure of the complaint.