Bize Bildir maximizes customer satisfaction by ensuring that any institution or organization delivers its customers' suggestions, requests and views to managers or authorities. For example; dozens of people can receive treatment in a private hospital. They can use many channels such as mail or social media to provide feedback about the treatment services they receive from the hospital. Communicating their complaints on social media can damage the prestige of the institution and customer losses can occur. At this stage, the advantages of Bize Bildir stand out. Customer complaints can be delivered directly to those concerned with an in-house application, instead of different digital platforms.
Thankd to Bize Bildir, It is possible to identify areas that need to change and bring the complainant into a partner that provides input to improve the service.
Bize Bildir, which provides instant response, efficient tracking, analysis and reporting for feedbacks for best customer relationship management, can perform different actions with various settings. In addition, end-user and corporate customers can be serviced in different standards with Bize Bildir which has also a VIP service.
Provides Confidence and Loyalty to Customers
The basis of the Bize Bildir is to protect customers' trust and loyalty. It allows organizations to ensure that service level agreements are met.
Other benefits provided by the application are as follows;
- Real-time feedbacks keep the pulse of the business and customers at every moment of the day.
- Possible turnover losses arising from customers can be prevented.
- The problems of the customers who are not satisfied with the services are solved without being reflected in the social media; corporate reputation and prestige are maintained.
- Customers' thoughts about the company can be learned from an objective perspective.
- Customers' retrospective complaints, requests and opinions can be accessed immediately.
- Measures can be taken to improve service quality by analyzing old data or surveys.
- Makes it easier for customers to receive SMS and e-mail permissions.
- Gives confidence to customers and enables closer relationships and recognition of the customer base.
- Provides information to managers in order to make necessary changes and arrangements in the institution.
- Allows customers to manage their feedback from a single panel.
- A questionnaire can be prepared in any practical way. Participation in surveys with discount coupons can be increased.
- Customers may be offered personal or general offers and discount coupons.
- Allows you know your customers closely through advanced reports, review their comments and keep track of your performance live
- Always keeps you in touch with the customer
- Contribute to a positive image of your business
Bize Bildir, the most effective way to increase customer satisfaction in a practical way, can be integrated with social media tools. Follow all complaints from the main system. It can communicate with the customer instantly by following all complaints from the main system. You can keep the promises given by Bize Bildir which is a modern module, the service quality can be improved, and customer satisfaction can be managed in all these channels. Above all, customers can leave the venue happily.
BIZE BILDIR APPLICATION fills in a significant gap in business applications due to the benefits it provides in the areas such as the development of long-term and mutual relations with customers, elimination of dissatisfaction, the elimination of deficiencies in products and services.
It should not be forgotten that the attitude of the business against the complaints gives an idea about the reliability of the enterprise.
You can direct your satisfied customers to like your Facebook page while their memories are still fresh.
You can protect your social media reputation by solving the problems of unhappy customers.